Service for our customer

	Hello very honoured Visitor! Do you want to order goods over the internet for the first time? Or do you gained already positive experiences with the purchase in the WWW? Whatever if you are a beginner or a professional, the praxis shows: day for day thousands of articles were paid by internet and the trend goes far upward. Perhaps we can eliminate your doubts, otherwise you can order also by fax or by telephone.

	On this page you get the following information:
	Order Information
	Tips to the purchase over the shop-system
	Our general trading conditions
	Data security
	How you can contact us

Order Information

Order:

You have three possibilities to order:

online with the commodity basket-system and over a secured connection (SSL Server)
with the fax form
by telephone on weekdays between 10.00 and 20.00 Uhr o'clock: +49 (0)2361 - 4 15 14

Payment:

Payment possibilities:

by credit card ( Visa, Eurocard, Mastercard, American Express )
by bank deduction
by cheque
payment before supply
by cash on delivery

Prices and delivery:

All prices are end prices in Euro incl. each valid tax.

Postage and packing:

Order in this shop:
The dispatch takes place in completely Germany off a purchase order value from 50 € without surcharge, in the book shop we supply already starting from 50 € forwarding expenses-free, otherwise forwarding expenses amount to:

Sender: DHL	Sender: DPD
parcels up to 2 kg only 4,05 parcels up to 4 kg only parcels up to 8 kg only parcels up to 12 kg only parcels up to 16 kg only parcels up to 20 kg only 7,70 parcels up to 25 kg only parcels up to only	parcels up to 2 kg only 3,95 parcels up to 4 kg only parcels up to 8 kg only parcels up to 12 kg only parcels up to 16 kg only parcels up to 20 kg only 6,70 parcels up to 25 kg only parcels up to only

with payment by credit card, payment before delivery or bank deduction. With cash-on-delivery items we raise plus a collection fee at a value of 4,60 €

Die Forwarding expenses for the foreign country take you please from this information

Outside of Germany the payment is possible only by credit card, by cheque or by payment before delivery. The dispatch takes place by post office or parcel service

The distribution effected within 3-5 days after incoming orders within Germany, the supply within Europe or world-wide can last between 5-8 days

Tips for the shop system purchase

Easily buy in our Shop

Do you want to order articles in the internet at first time?
Than you can find some tips to our shopping system. If you get to our online shop, you can find on the left side the group of articles. As soon as you click on this group of articles, the pertinent sub-groups are shown. If you decided for a sub-group, then you receive with the next click the listing of the articles in this sub-group.

Now you see at the left a small button with the name info, as soon as you click on it, you get the detailed information to this article. If the article assures to you and the price pleases you, click on the button lay in the shopping basket. The shopping basket is your virtual trolley, any time you can insert or take out an article, as like as a usual purchase in the supermarket. Above on the side are five buttons among others the shopping basket, with a click on it you see at any time which article lies in the shopping basket. Here you can change the quantity of the articles, with a click on the pencil remove an article from the shopping basket or select the manner of payment. As soon as you made a change in the shopping bag, it is important to click on the button update, so the shopping basket can store your modification.

How you can order?

If you put all desired articles into the shopping basket, you get to the cash box. Our cash box is the button Order Now, if you click on it, you get your purchase order form. There are all articles, which you put into the shopping basket, specified again. Now you only need to enter your personal data and possibly the bank account or the credit card data and to click on the button "Purchase" and we already receive your information. Subsequently you get an e-mail as a confirmation of us.

TIP: With the entrance in the online-shop you can find a field Quick Search on the left side under the groups of article. With this function you can either look according to a certain article or look for an article number, for the manufacturers or for a keyword.

Naturally you can give your orders up also by fax form, then please press here.

Admired customer
Here now the probably most uninteresting however not most insignificant part of our interactive department store. Please consider, the general trading conditions protect not only us, but also you against bad surprises and misunderstandings. With ambiguity we ask you to take up with us contact because with transmission, the general trading conditions are considered to the order at us as assumed!

General Trading Conditions

1. Conclusion of a contract
Your contractor for all orders is the ACI Service and Vertriebs GmbH, Ostcharweg 72, 45665 Recklinghausen, Germany. The sales contract comes off, if the ACI Service and Vertriebs GmbH assumes the order by supply of the commodity or by report of the distribution.

2. Supply
We directly supply all articles, which are send away in package or dispatch bag by the German Post AG to you at home or to another, desired supply address. If necessary we deliver big and bulky articles starting from 30 kg weight by forwarding business to you. Our forwarding business contacts you before delivery, in order to co-ordinate a date of delivery

The supply usually takes place with available commodity in three to ten working-days, however in each case as fast as possible. If once an article should not be available, we inform you on the calculation or you receive a written notification.

Our supply takes place under the reservation that we are supplied ourselves in time and correctly. In the case of late supply compensation is impossible, as far as insists no rough negligence on our side.

3. Supply to your desire address
With ACI you can also indicate gladly another address than supply address. Then the orders are supplied within your country automatically to this address.

4. Return Right
You have 14 days long - after receipt of the commodity - an unrestricted return right. For period keeping the punctual sending off of the commodity is sufficient.

With orders up to an amount of € 40 the customer have to pay the regular costs of the return of the commodity, otherwise the supplied commodity do not corresponds to the ordered one. With orders of more than € 40 you can send back the commodity to us dispatch-free and we will refund the forwarding expenses to you. Please inform us before the return - absolutely with indication of your customer number - because otherwise we cannot assign the return.

Excluded from the return are unsealed audio-, video recordings and software as well as commodity, which were made according to customer data or which are clearly cut to the personal needs of the customer or which are not able for return due to their condition. Underwear, dessous and pantihose can be returned only in unopened condition.

The commodity must be naturally in each case in a resalable condition and is to be send in the original package. Because with a degradation (e.g. by obvious customs traces) or with disappear of the commodity before return the customer has to pay a use payment results or the value has to be replaced from the customer.
If it should pass in the case of transport that ordered commodity is damaged, we naturally take over the costs of the return.

After receipt of the commodity by us the commodity value as well as possible forwarding expenses are refunded to you. The commodity value of returns is credited to you under indication of your account number

5. Forwarding expenses
Orders in the commodity value off 50 € (in the book Shop off 50 € ) were deliver forwarding expenses-free. Please take from this table the forwarding expenses for orders with a smaller value.

6. Payment possibilities
You can select between the following payment means:
- payment by credit card
- payment by before paying
- payment by direct debit authorization (only Germany) - payment by cash on delivery (only Germany)
- payment by cheque
Up to the complete payment the commodity is property of the ACI Service & Vertriebs GmbH.

7. SSL Encoding
All personal data such as address or data to your credit card are coded over SSL and thereby are during the transmission via Inter Net "safe to eavesdrop". Detailed information to coding and data security you receive under the point "data security ".

8. Guarantee
By the ACI immediately applies the extended guarantee of 2 years after new right.

9. Applicable Right
The German right applies under exclusion of the UN purchase right.

Recklinghausen den 01.05.2003

Data protection

Your privacy and the protection of your private data is very important for us! Therefore we want to show you details of the use of our collected information as well as safety-relevant protection and to make you attentive to your rights as data subject after German rights (Bundesdatenschutzgesetz - BDSG, Teledienstedatenschutzgesetz - TDDSG, Teledienstegesetz - TDG) and after EU-right (EU-Datenschutzdirektive 95/46/EG and 97/66/EG). We want you to feel secure with us!

1. Which information do we collect from you?

1.1. Online profit plays and contests

If you participate interactive meetings like online profit plays or contests with us, we have to ask you for your name, your E-mail address and your address as well as for information which are important for the choice of price (like size, if the price is an clothes, etc.). So you can participate in the profit play, we can contact you if you win and we can send you the price. You can choose, if you log on again with each play or contest on which you want to participate, or if you want you to register comfortably and simply over the customer account (see 2.1).

2. Online order by the ACI Service & Vertriebs GmbH

If you give up an online order in one of our own shops, we have to ask you for your name, your E-mail address and your address as well as for the address for dispatch, your bank code and your account number or your credit card number, the KPN number and those closing date. Only so we can adapt and accomplish your order inform you about the order status.

2.1. Customer Account

If you apply a customer account with us to profit of their connected advantages (like to query the order status, to see the order history, etc.) and to use comfort, so we have to ask you for your name, your address, your birthday (for the access control to contents) as well as with participation in exclusive profit plays for the data like in 1.1 shown. Additionally you have to define your E-mail address and the password. Over the e-mail address and the password you can change contents of the customer account at any time, rectify or to delete and you can use the entire range for yourself.

2.2. Feedback, Contact

If you use our possibility of feedback, so you don't have to announce your name. In the case of a feedback E-mail the content of your massage is passed on to the responsible co-workers, which will see to you massage/complaint/animation at once. We take the feedback messages very seriously and use them for the purpose of the improvement and optimization of the offer of the ACI Service & Vertriebs GmbH.

2.3. Newsletter

We offer you a newsletter service to supply you regularly with actual and interesting product information. Therefore we need your E-mail address. You can cancel the newsletter at any time by activating with clicking the appropriate small box „cancel newsletter“.

3. For which purpose do we use your data?

How do we use them? We use your information from 1.1 to 2.3 to make you the here indicated service achievements of the ACI Service & Vertriebs GmbH possible. The data are used additionally in order to refine our personal offer to you and to improve our services directly to you.

We want to update the offer and the performances of the ACI Service & Vertriebs GmbH! We want you to save you an optimal service. Therefore we analyse the behaviour of our visitors and customers. This is the only way to inform you about themes, offers etc., in which you are interested. We don't want you to confront you with uninteresting information - that is a part of the ACI-Quality-Service.

If you don't want to get information of us, you can deactivate the newsletter and your personal data at any time (described in 2.3). By special profit plays about sponsors of the ACI Service & Vertriebs GmbH there is the possibility, that we transmit your data to the sponsors. If this should be the case, we will inform you with each profit play, at whom the data are passed on, and it is your free decision whether you would like nevertheless to participate in the profit play or not.

4. How do we protect your information?

The ACI attaches importance to the protection of your data. We use a firewall-system to protect your data of attacks of the internet. Our Intranet is shaped by a logical access system, which protects your data against bad accesses of the internet. We have a backup system, which secures your data daily, so they cannot lose.

5. Which are your rights?

We want you to inform about your rights in reflect of the BDSG.

5.1. Right on information

5.1.1. What is the right on information? You have a right of information, that means you can inquire at any time for which purpose we store your data furthermore you can directly inquire the stored data concerning your person.

5.1.2. How can you make use from the right of information? Very easy: You send an e-mail, in which you add the data, an identification proof (like a digital signification) and a short reason to info@aci-vertrieb.de from which you want to get information. We need an indentification like a digital signature to prevent your data of possible attacks of not entitled user, which indicate your name. We answer you after an effected examination of the identification by e-mail.

5.1.3. How much does the use of the right of information cost? The information is free of charge - only in the case of proof relevant costs we count the costs of the use of the information right, which lets understand on the basis of the proof costs.

5.2. Right of correction, deletion and blocking

5.2.1 What is the right of correction and deletion? If you know that your information changed or you doubt the correctness of your saved information, you can demand that the information are corrected or cleared.

5.2.2. How you can make use of this right? We offer you every time online the possibility to accomplish the correction/deletion with your registered e-mail address and your password of actual data. If it concerns of older volume data or you are not a registered insider, it is nevertheless easy: You send an e-mail, in which you accurate indicate the data you want to be corrected/deleted and register yourself (like an digital signature) and a short reason to info@aci-vertrieb.de.

We have to insist on the identification with a digital signature or with an other suitable document of identification to prevent your data of illegitimately inquires of „correction/deletion“! Unfortunately we cannot make a deletion of data, which are needed for the fulfilment of an existing business. We accomplish after an examination of the correctness of the inquiry and the correction/deletion and inform you then by e-mail.

5.2.3. What does the use of this right cost? The correction/deletion is free of charge - only in the case of proof relevant costs we count the costs of the use of the information right, which lets understand on the basis of the proof costs.

6. Your affirmation

The use of our web side is considered as your agreement for the collection and use of the information defined before of the ACI Service & Vertriebs GmbH, which takes place by us ourself on technical basis. We will publish any changes of this guideline on this side.

This guideline is callable from each ACI side.

7. Give us a feedback!
How do you enjoy our data security guideline? Send an e-mail to info@aci-vertrieb.de and give us your opinion!

How you can reach us:

ACI Service & Vertriebs GmbH
Ostcharweg 72
45665 Recklinghausen
Tel: + 49 (0) 2361 - 4 15 14
Fax: + 49 (0) 2361 - 4 14 12

E-Mail Information : info@aci-vertrieb.de